Your new Internet link has been installed with enhanced security; this means that your devices will need to have a certificate installed in order to be trusted by the network so you can access secure sites.


In order to install the certificate please do the following:

  • GROVETECH will provide you with the certificate, either as a link or a file you need to have this accessible.
  • If you have a link to the certificate then click on the link to download it.
  • Go to the location where you saved/downloaded the certificate and double click it or if it’s visible after downloading at the bottom of your browser click it.
  • Click Open.
  • Click Install Certificate.
  • Click Local Machine, make sure it is selected, the black circle should be next to it.
  • Click Next.
  • If asked, click Yes.
  • If at this stage, you are asked for administrator account details please contact your IT support.
  • Click Place all certificates in the following store.
  • The browse button which will no longer be grey, click it.
  • Select the second option from the top Trusted Root Certification Authorities.
  • Click OK.
  • Click Next.
  • Click Finish.
  • Click OK at the import success notification.
  • Click OK.
  • Restart the computer, you should now be able to access the internet correctly.

Last Update: May 25, 2021  

Back To Top